Every ITALO BOTTENE jewellery piece is accompanied by a Warranty Certificate.
In addition to the statutory legal guarantee of conformity, ITALO BOTTENE offers consumer customers a commercial warranty valid for 2 years from the delivery of the jewellery, subject to the terms and conditions set out in the Warranty Certificate.
The commercial warranty is provided in addition to the statutory legal guarantee and does not in any way limit the rights granted to consumers by law.

The statutory legal guarantee covers defects of conformity that existed at the time of delivery and become apparent within 2 years from the delivery of the jewellery.
For defects that become apparent within the first year following delivery, it is presumed, unless proven otherwise, that the defect already existed at the time of delivery.
To exercise their rights, customers are invited to report the defect promptly and provide proof of purchase.

Under normal and proper use of the jewellery, the commercial warranty covers defects in materials or workmanship, including:
• defects in settings and fastening mechanisms;
• defects in soldering or joining of metal components;
• abnormal alterations to the surface finish that are not attributable to normal wear and tear.

The commercial warranty does not cover damage or defects resulting, among other things, from:
• normal wear and tear of the jewellery, including polished or matt surfaces;
• improper, negligent or non-compliant use, including failure to follow the care instructions;
• impacts, crushing, breakage or accidental events;
• exposure to solvents, acids, perfumes or other aggressive chemical or environmental agents;
• repairs, alterations or cleaning carried out by parties not authorised by ITALO BOTTENE;
• the natural and physical characteristics of the materials used, such as irregularities in shape and size, nuances, veining, lustre and variations in the colour of metals;
• the natural wear of the rhodium plating on white gold, which may require periodic re-rhodium plating and polishing to maintain its colour and lustre.

In the event of a lack of conformity, the remedies provided by law shall apply. The customer may, in accordance with applicable legislation, request the repair or replacement of the jewellery, unless the chosen remedy is impossible or disproportionately costly compared with the alternative remedy.
In the cases provided for by law, the customer may instead be entitled to a proportionate reduction in price or termination of the contract.
For defects covered by the commercial warranty, ITALO BOTTENE will, at the customer’s choice, repair or replace the jewellery or the defective component at no cost to the customer. If neither repair nor replacement is possible, the price paid by the customer will be refunded.

Please contact our Customer Service at customerservice@italobottene.com, providing:
• a description of the defect identified;
• proof of purchase, such as the order confirmation and order number;
• where possible, photographs showing the issue.
For the commercial warranty, the defect must be reported within 2 months of its discovery.
Once your request has been received, our team will assess the case and provide you with instructions on how to return the jewellery within 14 business days. Shipping costs for the return of the product under the commercial warranty will be borne by ITALO BOTTENE.
Please do not send the jewellery before receiving our instructions.