Shipping & Returns

Your jewellery, delivered with care.

AT A GLANCE

Complimentary Shipping
Shipping is complimentary on all orders delivered to Italy and countries within the European Union.

7–14 Business Days
Delivery generally takes 7–14 business days from order confirmation. Delivery times may vary depending on the availability of the selected creation.

DHL Express
As soon as your jewellery is ready, your order will be entrusted to DHL Express for delivery.

Track Your Order
Once your jewellery leaves our atelier, you will receive an email from our Customer Service team with your DHL Express tracking number, allowing you to follow your shipment at every stage.

Every ITALO BOTTENE creation is prepared with the same meticulous attention to detail that defines our savoir-faire.
From the moment your order is confirmed to the moment it arrives at your door, we take care of every step to ensure a seamless, secure and impeccable experience.
Complimentary shipping throughout Italy and the European Union.

A DELIVERY DESIGNED FOR YOU
Your ITALO BOTTENE creation deserves to arrive with the same care and attention with which it was made.
At checkout, you may provide a delivery address different from your billing address, making our online boutique an ideal choice when purchasing a jewellery piece as a gift.
If you need to change your delivery address after placing your order, please contact our Customer Service team as soon as possible. Changes can only be made before your order has been handed over to the courier.

IF YOU ARE NOT AVAILABLE FOR DELIVERY
If you are not available at the time of delivery, DHL Express may make another delivery attempt or contact you to arrange an alternative solution.
Where available, you may choose a new delivery date, a different delivery address or collection from a DHL Service Point. Some services may be subject to an additional charge.

WHEN YOUR JEWELLERY ARRIVES
Every shipment is prepared with the utmost care, and we kindly ask you to inspect the parcel upon delivery.
If the outer packaging shows any signs of damage, please report this to the courier and, where possible, accept the shipment subject to inspection.

We recommend that you:
· take photographs of the outer packaging and its contents;
· retain the packaging and all materials received;
· contact our Customer Service team as soon as possible, providing your shipment number and photographs of the damage.

Prompt notification will allow us to carry out the necessary checks and assist you as quickly as possible.

RETURNS

YOUR CHOICE, OUR CARE
We want you to feel completely confident and at ease when choosing your jewellery.
If, after receiving your creation, you decide that it is not the right one for you, as a consumer you may exercise your statutory right of withdrawal within 14 days of delivery, without having to provide a reason, subject to the conditions set out by applicable law and our Terms and Conditions of Sale.
Returns are complimentary.

A SIMPLE RETURN PROCESS
Requesting a return is simple:

  1. ACCESS YOUR ACCOUNT
    Log in to your My IB Account and select the order containing the jewellery you wish to return.
  2. REQUEST YOUR RETURN
    Complete the return request form with the required information and submit it.
  3. RECEIVE YOUR INSTRUCTIONS
    Our team will review your request and send you all the information you need to proceed, including a DHL Express shipping label where applicable.
  4. RETURN YOUR JEWELLERY
    You may arrange collection from the address provided or, where available, drop off your parcel at a DHL Service Point.
    We recommend retaining your shipping confirmation until the return process has been completed.
    For any assistance, please contact our Customer Care team at: customerservice@italobottene.com

RETURN CONDITIONS
To ensure that every creation can be returned in the best possible condition, the jewellery must be:
· undamaged;
· returned in its original packaging;
· complete with all accompanying documentation;
· accompanied by the warranty certificate and all materials received with the purchase.

You may carefully try on your jewellery to assess its size, appearance and characteristics. We simply ask that you handle it with the utmost care and return it in the same condition in which you received it.

PERSONALISED CREATIONS
The statutory right of withdrawal does not apply to jewellery that has been made to measure or clearly personalised, in the cases provided for by law.
This includes, for example, engraved jewellery, pieces made in a specific size at the customer's request, or creations made according to personalised specifications.

YOUR REFUND
Once we have received and inspected the returned jewellery, we will process your refund within 14 days, in accordance with applicable law and our Terms and Conditions of Sale.
The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.
Returns are complimentary.

NEED ASSISTANCE?
Our Customer Service team is available to assist you before, during and after your purchase.

For any questions regarding delivery, returns or your order, please contact us:
customerservice@italobottene.com
+39 0444 1456463

Monday to Friday
8:30 am – 5:00 pm
We will be delighted to assist you.

THE ITALO BOTTENE PROMISE

From our atelier in Vicenza to your home, every ITALO BOTTENE creation is entrusted to you with care.
Because the experience of owning a jewel begins long before you wear it for the first time.